This Privacy Policy explains what information TATEWARE ("we", "us") collects when you use tateware.com and our software, and how we use it. It reflects how the site actually operates.
Information we collect
- Order & license data. When you buy a product, our payment provider collects the details needed to process payment and deliver your license key (such as your email address). Payments are handled by our third-party processor, SellCommerce (sellcommerce.io); we do not store full card numbers on our servers.
- Support communications. If you email us or contact us on Discord, we receive whatever information you choose to share.
- Analytics & advertising. We use the Meta (Facebook) Pixel to measure traffic and ad performance. It may set cookies and collect standard event data (page views, product views) tied to a browser identifier.
- Technical/session cookies. A session cookie (
tw_session) is used only for staff login to the site's admin area. Normal visitors are not issued this cookie. - Server logs. Like most websites, our hosting records standard request logs (IP address, user agent, timestamps) for security and operations.
How we use information
- To process orders and deliver license keys.
- To provide customer support and updates.
- To measure and improve our site and advertising.
- To detect abuse, fraud, and protect the service.
Sharing
We share data only with the providers needed to run the service — currently our payment processor (SellCommerce) and our analytics/advertising provider (Meta). We do not sell your personal information.
Cookies
You can control cookies through your browser settings. Blocking analytics cookies will not prevent you from purchasing or using the software. The admin session cookie is only set if you log into the staff area.
Your choices
You can request access to, correction of, or deletion of the personal data we hold about you by emailing [email protected]. You can opt out of Meta advertising via your Meta ad settings and your browser's cookie controls.
Data retention
We keep order and license records for as long as needed to provide the service and meet legal/accounting requirements, then delete or anonymize them.
Contact
Privacy questions: [email protected]. This service is operated by TATEWARE.