We're happy to help before or after you buy. While the on-site ticket portal is paused, the fastest way to reach the team is through our official Discord server.
Support channels
- Discord support (recommended): join the official TATEWARE Discord and use its support area.
- Email fallback: [email protected]
Protect your account: never post passwords, one-time email codes, complete license keys, receipts, billing details, or other personal information in a public Discord channel.
What to include for a fast reply
- The email address used on your order (so we can find your license).
- Which product and plan you bought.
- Your Windows version and a clear description of the problem (and a screenshot if relevant).
Setup & system requirements
Supported systems: Windows 10 (build 19041 and newer) and Windows 11, 64-bit. Setup instructions are provided after purchase. If you get stuck during installation, contact support and we'll walk you through it.
Before you buy
Pre-sales questions are welcome — ask through our official Discord or email us and we'll confirm compatibility and current status before you purchase.